Unmixr AI Terms of Service


Last Updated: September 6, 2026

1. Agreement to These Terms

These terms and conditions (“Agreement”) govern your use of the unmixr.com website, the Unmixr web application, and the Unmixr API (together, the “Website” or “Services”) — an AI platform for text-to-speech, voiceover, dubbing, transcription, translation, and related content creation. This Agreement is legally binding between you (“User”, “you” or “your”) and Unmixr AI, LLC (“we”, “us” or “our”). If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind that entity, in which case “you” refers to that entity. By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement together with our Privacy Policy. If you do not agree, you may not use the Services.

You must be at least 18 years old to use the Services.

2. Accounts and Membership

You are responsible for maintaining the security of your account and for all activity that occurs under it. One account may not be used by multiple individuals; if we determine that an account is being shared, we may restrict, suspend, or terminate it. Providing false registration information may result in termination of your account. You must notify us immediately of any unauthorized use of your account or other breach of security.

We may suspend, disable, or delete your account (or any part of it) if we determine that you have violated this Agreement or that your conduct or content is harmful to us, other users, or third parties. If we delete your account for such reasons, you may not re-register, and we may block your email and IP address to prevent further registration.

3. Plans, Credits, and Free Trial

The Services are offered through subscription plans, credit packs, and, from time to time, lifetime plans sold through partner marketplaces such as AppSumo. Usage of the Services (for example, characters of speech generated, minutes transcribed, or minutes dubbed) consumes credits or plan allowances at the rates published on our pricing page. Credits are deducted when you submit a job for processing.

  • Monthly plan credits are granted each billing cycle and do not roll over to the next cycle.
  • Purchased credit packs are valid for 12 months from the date of purchase.
  • Credits have no cash value, are non-transferable, and cannot be redeemed for money except where required by law.
  • Certain features and higher usage limits are available only on specific plan tiers, as described on the pricing page.

Free trial. Where we offer a free trial, no payment method is required to start it. During the trial you get access to the Services with a limited credit allowance, and you can create projects and play your results inside the app; downloading or exporting generated media is unlocked when you purchase a plan. Trial output is for evaluation only and may not be used commercially. Each person is entitled to one free trial.

4. Billing and Payments

You agree to pay all fees in accordance with the pricing and billing terms in effect at the time a fee is due. Card payments are processed by our payment processor; in supported regions we also accept payment methods such as bKash, and lifetime plans may be purchased through partner marketplaces under their checkout terms. Subscriptions renew automatically for the term you selected until you cancel; you can cancel at any time from your billing page, and cancellation takes effect at the end of the current billing period. If, in our judgment, a purchase constitutes a high-risk transaction, we may require identity verification before providing the Services. We reserve the right to change products and pricing at any time; price changes to an existing subscription will be notified to you in advance and take effect at your next renewal. We may refuse or cancel any order, in which case we will attempt to notify you using the contact details on your account.

Refund Policy

  1. Eligibility for Refunds: Refunds will only be considered if:

    • - The service provided does not meet the terms committed at the time of subscription or purchase.
    • - A mutual agreement for a refund is reached following a discussion of the circumstances.
  2. Requesting a Refund: To request a refund, contact us at support@unmixr.com within a reasonable period after the issue arises, including the transaction details, a description of the issue, and any supporting documentation.
  3. Refund Method: Approved refunds are issued to the payment method used for the original transaction and may take several business days to appear, depending on the payment provider.

  4. Non-refundable Fees: The following are generally not refundable:

    • - Fees for services already rendered, including credits that have been consumed.
    • - Products, add-ons, or features explicitly stated as non-refundable at the time of purchase.
  5. Marketplace Purchases: Purchases made through a partner marketplace (such as AppSumo) are refunded through that marketplace under its own refund policy, not by us directly.
  6. Partial Refunds: In some cases a partial refund may be issued reflecting the unused portion of the service.
  7. Processing Time: Refund requests are reviewed case by case; processing typically takes 5–10 business days.
  8. No Automatic Refunds: Refunds are not automatic; each request is reviewed against this policy.
  9. Fraudulent Transactions: If a transaction is found to be fraudulent or unauthorized, we will review the situation with the relevant payment providers and may issue a refund after verification.

5. Your Content

We do not own the text, scripts, documents, audio, video, images, or other material you upload to or create with the Services (“Content”). You are solely responsible for your Content, including having all rights needed to upload and process it. You grant us a license to access, copy, store, transmit, reformat, display, and process your Content solely as required to provide the Services to you, including processing it through the third-party AI and cloud providers we use to generate your requested output. We do not use your Content to train AI models, and we do not use or publish your Content for marketing or any other purpose without your permission. We may, but have no obligation to, review Content, and we may refuse or remove any Content that violates this Agreement or is otherwise harmful.

Data Storage and Deletion

  1. Generated Text-to-Speech (TTS) Audio Files: Automatically deleted two years after creation.
  2. Dubbing Files: Automatically deleted one year after creation.
  3. Other Content (Text, Documents, Images, Translations, Transcripts): Retained until you delete it or your account.
  4. Account Data: You can delete your data or request deletion by contacting support@unmixr.com. Some data may be retained where required by law or for security purposes, as described in our Privacy Policy.
You are responsible for keeping your own copies of any Content and output you need to preserve beyond these periods.

6. Generated Output and Commercial Use

Subject to this Agreement, you own the audio, video, transcripts, translations, and other output the Services generate for you (“Output”). Output created on any purchased plan — including lifetime plans — is 100% cleared for commercial use, with no extra license fees or attribution required. Output created during a free trial or on a free allowance is for personal evaluation only and may not be used commercially.

Because the stock voices in our library are available to all users, Output generated with the same voice by other users may sound the same; your ownership of your Output does not give you exclusive rights to any voice, and you may not assert claims against us or other users based on similarity of voices. Your rights in Output are conditional on your compliance with this Agreement, including the Prohibited Uses in Section 9 and the voice cloning rules in Section 7.

7. Voice Cloning

The Services allow eligible users to create digital clones of a voice from recordings. You may only clone:

  1. your own voice; or
  2. the voice of another person from whom you have obtained explicit, documented consent to create and use a clone of their voice.

By submitting a recording for cloning, you represent and warrant that one of the above applies. You are solely responsible for how you use a cloned voice, and you must not use any cloned or designed voice to impersonate a person without their consent, to deceive, defraud, or harass anyone, or in any other way prohibited by Section 9. We may require proof of consent, and we may suspend or delete any cloned voice — and the account that created it — that we reasonably believe violates these rules. You can delete your cloned voices at any time from your account; voice recordings and clone profiles are handled as described in our Privacy Policy.

8. AI Output Disclaimer

Output is generated by artificial intelligence and may contain errors, artifacts, mispronunciations, inaccurate transcriptions, or imperfect translations. You are responsible for reviewing Output before relying on it or publishing it. Output is not professional advice of any kind. The Services depend in part on third-party AI providers, and specific voices, languages, or features may change or become unavailable over time.

9. Prohibited Uses

In addition to the other terms of this Agreement, you must not use the Services or any Output:

  1. for any unlawful purpose, or to solicit others to perform unlawful acts;
  2. to violate any international, federal, state, or local law or regulation;
  3. to impersonate any person without their consent, or to create deceptive media (“deepfakes”) presenting someone as saying something they did not say;
  4. to defraud, scam, or mislead anyone, including through fake reviews, phishing, election or public-health misinformation, or unsolicited robocalls and voice spam;
  5. to clone or synthesize a voice in violation of Section 7;
  6. to harass, abuse, defame, intimidate, or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  7. to create or process pornography, adult content, content sexualizing minors, or any other use case prohibited by our technology partners or applicable governing bodies;
  8. to infringe our intellectual property rights or those of others, including uploading content you have no right to process;
  9. to upload or transmit viruses or other malicious code, or to interfere with or circumvent the security features, usage limits, or metering of the Services;
  10. to spam, phish, pharm, pretext, spider, crawl, or scrape the Services;
  11. to build a dataset for, or train, a machine-learning or AI model using Output or any part of the Services, or to resell the Services or raw access to them as a competing offering;
  12. to submit false or misleading information to us.

We reserve the right to suspend or terminate your use of the Services for violating any of the prohibited uses outlined above.

10. API Use

If your plan includes API access, you must keep your API keys confidential and are responsible for all usage under them. API usage consumes your credits and is subject to the monthly usage ceilings and rate limits of your plan. You may integrate the API into your own applications and services, but you may not resell raw access to the API or use it to build a competing text-to-speech, dubbing, or transcription service. We may throttle, suspend, or revoke API access that violates this Agreement or degrades the Services for other users.

11. Intellectual Property Rights

“Intellectual Property Rights” means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered. Except for your Content and your Output as described above, this Agreement does not transfer to you any intellectual property owned by Unmixr AI, LLC or third parties — including the Services themselves, the underlying models and voices, and all software — and all rights, titles, and interests in such property remain with Unmixr AI, LLC or its licensors. All trademarks, service marks, graphics and logos used in connection with the Services are trademarks of Unmixr AI, LLC or third parties, and your use of the Services grants you no right or license to reproduce or use them.

12. Copyright Complaints

We respect intellectual property rights and respond to notices of alleged infringement that comply with applicable law, including the Digital Millennium Copyright Act (DMCA). If you believe content on the Services infringes your copyright, email support@unmixr.com with: (a) identification of the copyrighted work; (b) identification and location of the allegedly infringing material; (c) your contact information; (d) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; (e) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorized to act for the owner; and (f) your physical or electronic signature. We may remove or disable access to the identified material and may terminate the accounts of repeat infringers.

13. Accuracy of Information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

14. Availability and Backups

We aim to keep the Services available at all times and target 99% availability per month, but we do not guarantee uninterrupted service. Availability targets do not apply to interruptions caused by scheduled maintenance, your own actions or equipment, third-party providers, or causes beyond our reasonable control.

We perform regular backups of the Services and their data and, in the event of hardware failure or data loss, will use commercially reasonable efforts to restore from backups and minimize impact. Backups are operated for disaster recovery, not as an archive for individual users — keep your own copies of Content and Output that matter to you.

15. Links to Other Resources

The Services may link to third-party websites and resources. We do not imply any approval, association, sponsorship, endorsement, or affiliation with any linked resource unless specifically stated. Some links on the Website may be affiliate links, meaning we receive a commission if you purchase through them, and we operate our own affiliate and referral programs under their separately published terms. We are not responsible for the offerings, content, or practices of any third party, and your use of third-party resources is at your own risk.

16. Termination

You may stop using the Services and delete your account at any time. We may suspend or terminate your access as described in Sections 2 and 9. Upon termination: your right to use the Services ends; your Content and Output are handled according to the retention rules in Section 5 and our Privacy Policy; and unused credits are forfeited except where a refund is due under Section 4 or required by law. Sections of this Agreement that by their nature should survive termination (including Sections 6, 11–13, and 17–20) survive.

17. Disclaimer of Warranty

You agree that the Services are provided on an “as is” and “as available” basis and that your use of the Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Services will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from use of the Services or as to the accuracy or reliability of any information obtained through the Services or that defects will be corrected. Any material or data obtained through the Services is obtained at your own discretion and risk, and you are solely responsible for any damage or loss of data that results. No advice or information, whether oral or written, obtained by you from us or through the Services creates any warranty not expressly made herein.

18. Limitation of Liability

To the fullest extent permitted by applicable law, in no event will Unmixr AI, LLC, its affiliates, directors, officers, employees, agents, suppliers, or licensors be liable to any person for any indirect, incidental, special, punitive, cover, or consequential damages. This includes, but is not limited to, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, or loss of business opportunity, however caused, under any theory of liability, whether in contract, tort, warranty, breach of statutory duty, negligence, or otherwise, even if the liable party has been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, the aggregate liability of Unmixr AI, LLC and its affiliates, officers, employees, agents, suppliers, and licensors relating to the Services will be limited to an amount no greater than the total amount actually paid by you to Unmixr AI, LLC for the one-month period preceding the first event giving rise to such liability.

The limitations and exclusions in this section apply even if the remedy does not fully compensate you for any losses or fails of its essential purpose.

19. Indemnification

You agree to indemnify and hold Unmixr AI, LLC and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your Output, your use of the Services (including any breach of Sections 7 or 9), or any willful misconduct on your part.

20. Severability

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement is held to be illegal, invalid or unenforceable by a court of competent jurisdiction, the remaining provisions or portions thereof shall remain in full force and effect.

21. Dispute Resolution

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of the State of Delaware, United States of America, without regard to its rules on conflicts or choice of law.

The exclusive jurisdiction and venue for actions related to the subject matter of this Agreement shall be the state or federal courts located in Delaware, and you hereby submit to the personal jurisdiction of such courts.

You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

22. Assignment

You may not assign, resell, sub-license or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are free to assign any of our rights or obligations hereunder, in whole or in part, to any third party as part of the sale of all or substantially all of our assets or stock or as part of a merger.

23. Changes and Amendments

We reserve the right to modify this Agreement at any time. When we do, we will revise the “Last Updated” date at the top of this page, and for material changes we will also notify you, such as by email or a notice in the Services.

An updated version of this Agreement is effective upon posting unless otherwise specified. Your continued use of the Services after the effective date of the revised Agreement constitutes your acceptance of the changes.

24. Acceptance of These Terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Services.

25. Contacting Us

If you have any questions, concerns, or complaints regarding this Agreement, contact us at:

support@unmixr.com